General FAQ
Answers to frequently asked questions about our services, booking, and policies.
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Frequently Asked Questions
Find answers to common questions about our services, booking process, and policies.
Booking & Scheduling
How do I book a consultation?
- Visit our Services page
- Choose the service that fits your needs
- Click the booking button
- Select an available time slot
- Complete the booking form
What if I need to reschedule?
You can reschedule your booking up to 24 hours before the session. Contact us via email or use the reschedule link in your confirmation email.
What’s your cancellation policy?
- 48+ hours notice: Full refund
- 24-48 hours notice: 50% refund
- Less than 24 hours: No refund
Do you offer weekend appointments?
Currently, we offer sessions Monday through Friday, 9 AM to 5 PM EST. For urgent needs, contact us to discuss weekend availability.
Services & Pricing
What services do you offer?
| Service | Price | Best For |
|---|---|---|
| 1-Hour Consultation | $150/hour | Strategy, planning, general advice |
| Technical Support | $100/hour | Hands-on implementation help |
| Code Review | $200/session | Project assessment and feedback |
Are there package discounts?
Yes! We offer discounts for bulk bookings:
- 5 hours: 10% discount
- 10 hours: 15% discount
- 20+ hours: Contact us for custom pricing
What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfer (for packages over $500)
Sessions & Delivery
How are sessions conducted?
All sessions are conducted via video call using Zoom or Google Meet. You’ll receive a meeting link in your confirmation email.
What should I prepare before my session?
- A clear description of your project or challenge
- Specific questions you’d like answered
- Any relevant code, documents, or context
- A stable internet connection
Will I receive a recording?
Session recordings are available upon request. Please let us know at the start of your session if you’d like it recorded.
Do you provide written summaries?
Yes, for sessions over 1 hour, we provide a written summary of key points and action items within 24 hours.
Technical Questions
What technologies do you support?
Our expertise spans:
- Frontend: React, Vue, Angular, TypeScript
- Backend: Node.js, Python, Go, Rust
- Cloud: AWS, GCP, Azure
- DevOps: Docker, Kubernetes, CI/CD
Can you help with legacy systems?
Yes, we have experience with legacy modernization, including:
- Migration planning
- Incremental updates
- Integration strategies
Do you sign NDAs?
Yes, we’re happy to sign non-disclosure agreements. Please send your NDA before booking, or we can provide our standard NDA.
Account & Support
How do I contact support?
- Email: support@example.com
- Response time: Within 24 hours
Do you offer refunds?
Yes, according to our cancellation policy. If you’re unsatisfied with your session, contact us within 48 hours to discuss options.
Can I get an invoice for my company?
Yes, we provide detailed invoices for all bookings. Company details can be added during checkout or by contacting support.
Still have questions? Contact us or book a consultation to discuss your specific needs.